Mercer Franklin | Managed Content Operations
Managed Content Operations

A done-for-you content operation built around the buyers your strategy identified.

Mercer Franklin runs the operation on your behalf — strategy, production, distribution, and visibility across search and AI surfaces. Senior editorial judgment at the front of the pipeline; precision systems behind it.

The Problem

Most content operations are loud but imprecise.

The volume is rarely the issue. The real cost is producing content that does not reach buyers in market, does not move them through the decision journey, and does not show up where they now look for answers.

  • Production runs faster than strategy can keep up with.
  • Content ranks in search but is invisible in AI-generated answers.
  • Performance reporting measures output, not the buyers reached.
The Shift

Build the operation around precision, then let it compound.

A managed operation should reach the buyers you have already identified, hold a voice that matches the firm, and remain visible across the surfaces where buyers actually search. Production is the easy part. Precision is the hard part — and the part that compounds.

Mercer Franklin runs
  • Editorial strategy mapped to in-market buyers and stage of intent.
  • Production with senior editorial judgment at every checkpoint.
  • Visibility tracking across SERP, AI Overviews, and generative engines.
Engagement Tiers

Three tiers, sized to volume and strategic depth.

Each tier operates on a 90-day initial commitment, then continues month-to-month. A 5% discount applies to quarterly prepayment. Strategic tier is reserved for proven-fit clients and capped at concurrent capacity.

Foundation

Foundation.

$3,500 / month Disciplined output

Eight pieces a month, configured across long-form, newsletter, and thought leadership. Editorial direction, drafting, editing, and a single revision round per piece.

  • 8 pieces per month, configurable mix.
  • Ideation, drafting, editing, one revision.
  • Monthly 30-minute strategy check-in.
  • Quarterly content theme map approval.
Growth — Anchor Tier

Growth.

$6,000 / month Where most engagements land

Twelve long-form pieces a month, repurposed into short-form derivatives across LinkedIn, X, and email. Includes the full Search and AI Visibility methodology.

  • 12 long-form pieces per month.
  • 3–4 short-form derivatives per long-form piece.
  • Bi-weekly strategy calls.
  • Quarterly content performance review.
  • One emergency 24-hour turnaround per month.
  • Full Search & AI Visibility methodology.
Strategic

Strategic.

$10,000 / month Reserved capacity

Fully managed operations — strategy, production, calendar, distribution, optimization. Effectively a fractional content lead embedded in your team. Capped at 1–2 concurrent engagements.

  • 16–20 pieces per month across formats.
  • Weekly strategic calls.
  • Monthly executive content review.
  • Direct involvement in launches and campaigns.
  • Weekly visibility monitoring.
  • Full Search & AI Visibility methodology.
14-Day Pilot

A bounded pilot for teams that want proof before commitment.

For prospects hesitant about the 90-day commitment, each tier is available as a 14-day paid pilot. The pilot fee credits toward month one if the engagement converts. If it does not, the work product belongs to your team.

Foundation Pilot

Foundation.

$1,750

Four pieces produced over fourteen days, plus voice mapping for your team's reference.

Growth Pilot

Growth.

$3,000

Six pieces produced over fourteen days, plus voice mapping and an early visibility baseline.

Strategic Pilot

Strategic.

$5,000

Eight pieces produced over fourteen days, plus voice mapping and a complete visibility baseline.

Search & AI Visibility

Visibility is built into every piece, not bolted on afterward.

Every Growth and Strategic engagement includes a methodology for visibility across the three surfaces that now matter: traditional search, Google AI Overviews, and generative engines including ChatGPT, Perplexity, and Claude. Each piece is structured for all three at the production layer, then tracked monthly so the operation adjusts as engine behavior evolves.

01 Engagement Kickoff

Entity and authority mapping.

We map how AI engines currently perceive your brand and category, define the topics where you should own visibility, and audit the structural patterns that drive citations for your competitors.

  • Entity profile and knowledge graph audit.
  • Authority topic map prioritized by commercial fit.
  • Competitive citation analysis.
02 Architecture

Topic clusters and question architecture.

We map the actual questions your buyers ask across search and AI surfaces, then architect content into clusters that reinforce one another for both traditional crawl signals and entity reinforcement.

  • Topic cluster map with pillar and supporting pieces.
  • Question inventory by stage of intent.
  • Internal linking framework.
03 Production

Per-piece production for multi-surface visibility.

Every piece carries the structural decisions that determine whether it ranks, gets pulled into AI Overviews, and earns generative engine citations. The decisions happen on every piece, not just the ones someone remembers to optimize.

  • Semantic structure and direct-answer formatting.
  • Citation-worthy specificity and entity reinforcement.
  • Schema markup and internal linking discipline.
04 Tracking

Multi-surface visibility tracking.

We track presence across all three surfaces every month — traditional rankings, AI Overview appearances, and citations in ChatGPT, Perplexity, and Claude — and report visibility trends alongside engagement metrics.

  • Traditional SERP rankings and click-through performance.
  • AI Overview presence for target queries.
  • Generative engine citation tracking.
05 Quarterly Review

Quarterly architecture review.

AI search is a moving target. Each quarter we reassess the entity map, the topic clusters, and the production priorities, and adjust the operation to current engine behavior rather than last quarter's playbook.

  • Entity and authority map reassessment.
  • Cluster performance review and expansion priorities.
  • Revised 90-day content roadmap.
Fit

This engagement is built for a specific kind of company.

Right Fit

Content is validated. The operation is not.

Companies that have validated content as a growth channel, allocated budget, and are either managing content badly in-house or working with a freelancer or agency they are no longer satisfied with. The retainer takes the operation off the team's plate while raising its precision.

Wrong Fit

You are still deciding whether content is worth doing.

This is not the right engagement for teams that have not yet committed to content as a growth channel. The retainer compounds an existing investment; it is not the right place to test the channel itself. A strategy sprint is the better entry point for that question.

Ready to Move Forward

This is handled.

Book a strategy call to walk through the tiers, the methodology, and which engagement fits the way your operation needs to compound.